Privacy Policy
Hey Chef LLC (“Company”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices, including disclosures specific to our customer‑initiated SMS program.
1. Information We Collect
- Contact Information: Name, phone number, and email when you contact us.
- Communications: Messages, call logs, and preferences necessary to provide customer care.
- Technical Data: IP address, device info, and diagnostics used to maintain and secure our Services.
2. How We Use Information
- Respond to inquiries, provide customer support, and fulfill your requests.
- Operate, maintain, and improve the Services and our SMS program.
- Detect, prevent, and address security or technical issues.
- Comply with legal obligations and carrier/Twilio requirements.
3. SMS Program Disclosures
Consent: You opt in by texting our toll‑free number or asking us during a call to text you. Consent is not a condition of purchase.
Frequency: Messages are sent only in response to your requests; frequency varies.
Opt‑Out: Reply STOP to cancel. You will receive a confirmation message. Reply HELP for help.
Message & Data Rates: May apply. Carriers are not liable for delayed or undelivered messages.
4. Sharing of Information
- Service Providers: Vendors (e.g., telephony, hosting) who process data on our behalf under contractual safeguards.
- Legal: To comply with law, enforce our Terms, or protect rights, safety, and property.
- Business Transfers: In connection with a merger, acquisition, or asset sale, subject to this Policy.
5. Data Retention
We retain information for as long as necessary to provide the Services, comply with law, resolve disputes, and enforce agreements.
6. Security
We employ reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.
7. Your Choices & Rights
- Access, update, or delete certain information by contacting us.
- Opt out of SMS at any time by replying STOP.
- Request information about our data practices at mudgejohnson@live.com.
8. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Policy periodically. We will indicate the latest effective date at the top of this page. Continued use of the Services means you accept the revised Policy.
10. Contact Us
Email mudgejohnson@live.com or call our toll‑free number for any privacy questions.